Terms of Service

By accessing or using https://viktri.in(opens in a new tab)(the "Website"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Website.

These Terms apply to Website use and to general information about our services. Paid software development, AI, automation, consulting, or product engagements are governed by a separate written proposal, statement of work, master services agreement, or other contract accepted by both parties. If there is a conflict between these Terms and a signed engagement contract, the engagement contract controls for that engagement.

The Website is operated by Viktri Labs (registered enterprise name: VIKTRI LABS), a sole proprietorship in India registered under the MSME Udyam framework as a service-based micro enterprise (Udyam Registration Number: UDYAM-UP-28-0187930). We operate primarily as an online technology services business and design and build custom software, AI solutions, automation, web and mobile applications, business systems, APIs, cloud solutions, MVPs, and related technology consulting services.

We do not maintain a public mailing address. For questions about these Terms, contact us by email at contact@viktri.in or by phone at +91 83688 87001.

The Website provides information about Viktri Labs, our capabilities, process, and ways to contact us. Blog articles, service descriptions, examples, and educational content are for general informational purposes.

Website content does not constitute a binding offer, legal advice, financial advice, or a guarantee of commercial outcomes. Final project scope, pricing, timelines, deliverables, and responsibilities are defined only through a written proposal or agreement accepted by both parties.

Submitting a contact form or contacting us by email, phone, or WhatsApp does not create a client relationship and does not oblige either party to proceed with a project.

Estimates, budgets, timelines, and informal recommendations shared during discovery are illustrative unless expressly incorporated into a signed agreement. Delivery schedules depend on scope clarity, client decisions, dependencies, third-party systems, and project complexity.

Confidential information shared during discovery or delivery should be handled under the confidentiality terms of the applicable engagement contract. Until such a contract is in place, each party should share only what is reasonably needed for evaluation and should treat commercially sensitive details with care.

You agree not to:

• Use the Website in any unlawful, harmful, or abusive way
• Attempt to disrupt, probe, overload, or compromise the Website or related systems
• Submit false, misleading, defamatory, or malicious information
• Scrape, harvest, or systematically copy Website content for unauthorised commercial use without our prior written consent
• Misrepresent your affiliation with Viktri Labs or use our brand in a way that confuses others

Unless otherwise stated in writing, Viktri Labs owns or controls the intellectual property in the Website and related materials, including text, blog articles, graphics, UI designs, layout, logos, branding, documentation, illustrations, and other content published by us.

You may view and share Website pages for personal or internal business reference. You may not copy, modify, distribute, republish, or commercially exploit Website materials, branding, or design systems without prior written permission, except for limited uses permitted by applicable law.

For client engagements, ownership of custom source code, deliverables, documentation, and related IP is determined by the applicable contract. Unless a contract says otherwise, Viktri Labs retains ownership of pre-existing tools, frameworks, libraries, templates, know-how, and methodologies we bring to an engagement, and grants only the rights expressly stated in that contract.

"Viktri Labs", our logos, and related brand elements are identifiers of our business. You may not use them in a manner that suggests endorsement, partnership, or authorship without our prior written consent.

Software we build or recommend may include open-source software and third-party components. Those components remain subject to their own licences. Nothing in these Terms transfers ownership of third-party or open-source materials beyond what their licences allow.

Viktri Labs designs and integrates AI systems, including solutions that use large language models, automation, and related tools. AI systems can be useful, but they have limitations. Outputs may be incomplete, inaccurate, outdated, or unsuitable for a particular decision without human review.

Unless an engagement contract states otherwise:

• AI-generated or AI-assisted outputs should be reviewed by qualified humans before being relied on for business, legal, financial, medical, safety, or other consequential decisions
• Clients remain responsible for how AI outputs are used in their organisation and for final business decisions
• Viktri Labs provides technology and implementation services; we do not guarantee specific business results, revenue outcomes, or decision quality based solely on AI outputs

Access to any Viktri Labs digital product, portal, API, dashboard, developer tool, or subscription service may be subject to separate product terms, acceptable use rules, privacy notices, and billing terms presented for that product.

Until those product-specific terms apply, these Website Terms govern your use of the public Website. Product availability may change, be interrupted, or be discontinued as we evolve our offerings.

The Website may link to third-party websites or services, including communication tools such as WhatsApp. We do not control and are not responsible for third-party content, availability, security, or policies. Your use of third-party services is governed by their own terms and privacy practices.

Client projects often depend on third-party platforms, APIs, hosting providers, model providers, or integrations. Those providers may change pricing, features, or availability. Unless an engagement contract states otherwise, we are not responsible for third-party outages, policy changes, or limitations outside our reasonable control.

We aim to keep the Website available and useful, but we do not guarantee uninterrupted or error-free access. We may update, suspend, or discontinue Website content or features at any time.

To the fullest extent permitted by law, the Website and its content are provided on an "as is" and "as available" basis. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Website will be uninterrupted, secure, or free of harmful components.

Nothing on the Website promises a particular commercial result from software, AI, automation, or consulting work. Outcomes depend on requirements, data quality, organisational readiness, adoption, and many factors outside a technology build alone.

To the fullest extent permitted by law, Viktri Labs will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of the Website.

Our total aggregate liability arising out of Website use will not exceed the greater of INR 5,000 or any amount you paid us specifically for Website-related access in the three months before the claim, if any.

Liability for paid client engagements is governed by the applicable engagement contract and is not expanded by these Website Terms.

To the extent permitted by law, you agree to indemnify and hold harmless Viktri Labsfrom claims, losses, and expenses arising out of your misuse of the Website, your violation of these Terms, or your infringement of another person's rights in connection with Website use.

Our handling of personal information is described in our Privacy Policy, which forms part of how we operate the Website.

We may update these Terms from time to time. The "Last updated" date shows the latest revision. Continued use of the Website after changes take effect constitutes acceptance of the revised Terms where permitted by law. Material changes may also be highlighted on the Website.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to any non-waivable rights that may apply, and unless a signed engagement contract specifies a different venue, disputes arising from these Terms or use of the Website are subject to the exclusive jurisdiction of the competent courts in India.

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of that provision. These Terms are the entire agreement between you and Viktri Labs regarding Website use, except for separate engagement contracts and product-specific terms that may apply later.