Privacy Policy

Viktri Labs("we", "us", or "our") builds software, AI solutions, automation, and digital products for businesses. This Privacy Policy describes how we handle personal information when you visit https://viktri.in(opens in a new tab), contact us, or otherwise communicate with us about our services.

We are committed to protecting personal information and strive to handle it in line with applicable Indian law, including principles reflected in the Digital Personal Data Protection Act, 2023, and with generally accepted privacy practices for website visitors. This policy describes our current practices. It is not a certification or a claim of complete statutory compliance.

This website is operated by Viktri Labs (registered enterprise name: VIKTRI LABS), a sole proprietorship in India registered under the MSME Udyam framework as a service-based micro enterprise (Udyam Registration Number: UDYAM-UP-28-0187930). We operate primarily as an online business and do not maintain a public mailing address for correspondence.

For privacy questions or requests, contact us by email at contact@viktri.in or by phone at +91 83688 87001.

The information we collect depends on how you interact with us.

3.1 Information you provide

• Contact and enquiry details submitted through our website contact form, which may include your name, email address, phone number, company name, area of interest, and message content.
• Direct communications when you email us, call us, or message us on WhatsApp, including the content of those conversations and any files or context you choose to share.
• Business engagement information if we begin a discovery conversation or project discussion, such as requirements, constraints, and other details needed to evaluate fit or prepare a proposal.

3.2 Information collected automatically

When you visit the website, our hosting and infrastructure providers may automatically process technical information that is typical for operating a website, such as:

• IP address and approximate location derived from it
• Browser type and version
• Device type and operating system
• Pages requested, referring URL, and timestamps
• Basic server and security logs

This information is used for reliability, security, debugging, and operational purposes. We do not currently operate a separate marketing analytics or advertising pixel suite on the public website.

3.3 Cookies and similar technologies

The website may use cookies or similar technologies that are necessary for basic operation, security, or preferred browsing behaviour. We do not currently use cookies for advertising targeting.

3.4 Digital products and accounts

If you use any Viktri Labs digital product, portal, API, or authenticated service we make available, we may also process account details, usage data, support messages, and related service information needed to provide that product. Additional product notices may apply where shown at the point of use.

You can browse the public marketing website without creating an account.

We use personal information to:

• Respond to enquiries and project requests
• Assess fit, schedule discovery conversations, and prepare proposals or statements of work
• Deliver contracted services and related client communication
• Operate, secure, troubleshoot, and improve the website and related systems
• Maintain business records and meet legal, accounting, or regulatory obligations that apply to us
• Protect our rights, users, and the integrity of our services

We do not sell personal information. We do not use enquiry information to build advertising audiences for sale to third parties.

We process personal information for the purposes described in this policy. Where applicable law requires a legal basis, we rely on one or more of the following, as appropriate: your consent; steps taken at your request before entering a contract; performance of a contract; our legitimate interests in operating a business website and responding to professional enquiries; and compliance with legal obligations.

We may share personal information with trusted service providers who help us operate the website or business, such as hosting, email, messaging, storage, or communication tools. Those providers process information on our behalf and are expected to protect it appropriately.

We may also disclose information:

• If required by law, regulation, or legal process
• To protect the rights, safety, or property of Viktri Labs, our clients, or others
• In connection with a business transfer, reorganization, or similar corporate event, subject to appropriate confidentiality expectations
• With your direction or consent, for example when coordinating with a third party you introduce into a project discussion

We retain personal information only as long as reasonably needed for the purposes described above, including enquiry follow-up, service delivery, dispute resolution, security, and legal or accounting requirements. Retention periods vary with the nature of the interaction. When information is no longer needed, we take steps to delete or de-identify it where practicable.

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you, or to withdraw consent where processing is based on consent. You may also ask us to explain how we use your information.

To make a privacy request, email contact@viktri.in. We may need to verify your identity before fulfilling a request. Some requests may be limited where the law allows us to retain information or where fulfilling the request would affect others' rights.

Viktri Labs operates primarily online from India. Personal information may be processed in India and in other locations where our service providers operate. Where cross-border processing occurs, we take steps we consider appropriate in the circumstances to protect the information.

Our website and services are intended for businesses and professional contacts. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact contact@viktri.in and we will take appropriate steps.

The website may link to third-party sites or services, including messaging tools such as WhatsApp. Those services have their own privacy practices. We are not responsible for how they handle information once you leave our website or use their platforms.

We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal requirements. The "Last updated" date at the top of this page shows the latest revision. Where changes are material, we may provide additional notice on the website.

For privacy questions or requests: